Cancellation Policy
Last Updated: [date]
1. Cancelling Before Dispatch
You can request cancellation before your order is dispatched by emailing houseofadhyatma@gmail.com with your order number [or via account dashboard, if available]. Please contact us as early as possible. Approval depends on whether the order has entered fulfilment.
2. Cancelling After Dispatch
Once an order has been dispatched, it generally cannot be cancelled. You may refuse delivery or, if eligible, request a return under the Return & Refund Policy [TO BE CONFIRMED].
3. Prepaid Orders
If a prepaid order is cancelled successfully, the amount is refunded to the original payment method within [number] working days. Bank or payment-provider processing time may add to this.
[Gateway or cancellation fees, if any, TO BE CONFIRMED]
4. COD Orders
COD orders can be cancelled before dispatch. Please do not refuse delivery of a dispatched COD order without informing us. Repeated refusals may affect future COD availability.
5. Orders in Fulfilment
Orders that have been packed, handed to the courier, or are in transit may not be cancellable.
6. Customised Products
Customised or personalised products, if offered, generally cannot be cancelled once work has begun [TO BE CONFIRMED].
7. Cancellations by House of Adhyatma
We may cancel an order if a product is unavailable, there is a pricing or listing error, the address cannot be served, payment cannot be verified, or we suspect fraud or misuse. If we cancel a paid order, you will receive a full refund.