✧ Premium Quality ✧ Lab Certified ✧ 100% Genuine Sacred Products ✧ ✧ Free Shipping on Orders Over Rs.900 ✧ Authentic Rudraksha ✧ ✧ Premium Quality ✧ Lab Certified ✧ 100% Genuine Sacred Products ✧ ✧ Free Shipping on Orders Over Rs.900 ✧ Authentic Rudraksha ✧
0
Client Services

Returns & Refunds

We want you to feel completely confident about your purchase. If something isn't right, here is how our returns and refunds process works.

We want you to be happy with your House of Adhyatma purchase. This policy explains when and how you can request a return, replacement or refund.

1. Return window

You may request a return, replacement or refund within days of delivery, for eligible cases described below. Requests made after this period may not be accepted.

2. When you can request a return or replacement

  • Damaged product received: the item arrived broken, cracked or damaged in transit
  • Wrong product received: the item differs from what you ordered
  • Missing product or accessories: an item, or part of an order, is missing
  • Product materially different from its listing: for example, a different material or bead count from what is stated on the website

Natural materials such as Rudraksha, Karungali and gemstones naturally vary in colour, pattern, grain, size and finish. These natural variations are not defects.

3. How to request a return

Email houseofadhyatma@gmail.com within of delivery with:

  1. Your order number
  2. The product name and the issue
  3. Clear photos of the product, packaging and shipping label
  4. An unboxing video, where reasonably required, especially for damage or missing items

We may ask for more information. Approval of a request is at our discretion based on our review.

4. Product condition

For approved returns, products should generally be:

  • Unused and unworn
  • In original condition with all tags, accessories and certificates supplied
  • In original packaging

Items returned in a condition different from what we shipped may be rejected or refunded only partially.

5. Non-returnable items

The following may not be returnable [list TO BE CONFIRMED by House of Adhyatma]:

  • Items worn, used, altered, cleansed or damaged after delivery
  • Items damaged due to misuse, water, perfume, chemicals or improper handling
  • Customised or personalised products, if offered
  • Hygiene-sensitive or body-worn items, once opened or used [TO BE CONFIRMED]
  • Items returned without required packaging or proof
  • Change-of-mind returns [TO BE CONFIRMED whether accepted]
  • Sale or promotional items, if marked non-returnable

6. Return shipping

  • For damaged, wrong or missing items: we will arrange pickup or reimburse reasonable return shipping [TO BE CONFIRMED].
  • For other approved returns: return shipping charges [TO BE CONFIRMED: customer / House of Adhyatma].
  • Please do not send parcels back on your own without our confirmation. Unapproved returns may not be accepted.

7. Inspection after return

When we receive the returned product, we inspect it. If it meets the conditions above, we approve the refund or replacement. If not, we will tell you why and may return the item to you.

8. Refunds

  • Prepaid orders: refunded to the original payment method.
  • COD orders: refunded by [bank transfer / UPI / store credit, TO BE CONFIRMED]. We will need your bank or UPI details.
  • Timeline: refunds are initiated within [number] working days of approval. Your bank or payment provider may take an additional [number] working days to show the credit. [TO BE CONFIRMED BY LEGAL/COMPLIANCE TEAM]
  • Original shipping charges are refundable only where the return is due to our error [TO BE CONFIRMED].

9. Replacement or exchange

Where the item is available, we may offer a replacement instead of a refund. If it is unavailable, we will offer a refund. Exchanges for other products [TO BE CONFIRMED whether offered].

10. Failed or refused delivery

If a delivery fails or you refuse to accept a parcel, the order may be returned to us. Refunds for such orders are handled per the Shipping and Cancellation Policies. Shipping and COD handling charges may be deducted [TO BE CONFIRMED]. Repeated COD refusals may affect your ability to place future COD orders.

11. Incorrect address

Please check your address before placing an order. If a parcel cannot be delivered because of an incorrect or incomplete address, re-shipping charges may apply and refunds may be limited [TO BE CONFIRMED].

12. Contact

houseofadhyatma@gmail.com | [phone number] | [working hours]