Privacy Policy

House of Adhyatma ("we", "us", "our") respects your privacy. This policy explains what personal information we collect through https://houseofadhyatma.alib2b.in/, how we use it, and the choices you have. By using our website or placing an order, you agree to the practices described here.

1. Information we collect

• Contact information: name, email address, phone number
• Shipping and billing information: delivery and billing addresses
• Account information: login details and preferences, if you create an account
• Order information: products purchased, order value, order history
• Payment information: payments are handled by third-party payment gateways. We do not store full card numbers, CVV or UPI PINs. We may receive payment status, transaction ID and the payment method type.
• Device and browser information: IP address, browser type, device type, pages visited and general usage data
• Communications: messages you send to our support team, and reviews you submit

2. Cookies and analytics

We use cookies and similar technologies to keep the site working, remember your cart, understand how visitors use the website, and measure marketing performance. We may use analytics tools such as. You can manage cookies through your browser settings. Blocking some cookies may affect how the website works.

3. How we use your information

• To process and deliver your orders
• To provide customer support and handle returns, refunds and complaints
• To send order updates and service messages
• To improve our website, products and services
• To prevent fraud and keep the website secure
• To send marketing messages, where you have agreed to receive them
• To comply with legal obligations

4. Who we share information with

We do not sell your personal information. We do share information with trusted third parties who help us run our business, only as needed for their services:

• Shipping and logistics partners: to deliver your order
• Payment gateways: to process payments and refunds
• Website, hosting, analytics and communication service providers
• Marketing platforms, if you have opted in
• Authorities or legal advisers, when required by law or to protect our rights

These providers have their own privacy practices, and we encourage you to review them.

5. Marketing communications

We may send offers or updates by email, SMS or WhatsApp where you have agreed. You can opt out at any time using the unsubscribe link or by writing to houseofadhyatma@gmail.com. We will still send essential order-related messages.

6. Data retention

We keep personal information only as long as needed for the purposes above, including order records, accounting and legal requirements.

7. Data security

We use reasonable technical and organisational measures to protect your information. No online system is completely secure, so we cannot guarantee absolute security.

8. Your rights and choices

Subject to applicable law, you may ask to access, correct or update your information, withdraw consent for marketing, or request deletion of your data. To make a request, email houseofadhyatma@gmail.com. We may need to verify your identity first.

9. Third-party links and services

Our website may link to third-party sites or use third-party tools. We are not responsible for their content or privacy practices.

10. Children's privacy

Our website is not intended for children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will take appropriate steps.

Children's age threshold

Under the DPDP Act, a "child" means an individual who has not completed 18 years of age. Processing a child's personal data generally requires verifiable parental/lawful-guardian consent, and the Act restricts tracking/behavioural monitoring and targeted advertising directed at children.

Therefore, the we shall  decide whether it:

• prohibits purchases/accounts by persons under 18;
• permits purchases but requires an adult purchaser;
• collects age information;
• has any possibility of children's data being collected through contact forms/newsletters;
• uses behavioural analytics or targeted advertising.

For a spiritual-products purchases are intended for adults only but if any minors purchase then he/she can purchase only under appropriate parental/guardian involvement, while ensuring the actual data-processing practices match that wording.

11. Changes to this policy

We may update this policy from time to time. The "Last updated" date shows when changes were made. Continued use of the website means you accept the updated policy.

12. Contact for privacy questions

Email: houseofadhyatma@gmail.com | Address: [business address] | Privacy / grievance contact: [name and designation]