Frequently Asked Questions

Browse the website, add products to your cart, enter your delivery details and choose a payment method. You will receive an order confirmation after checkout.

Yes, before dispatch. Email us as soon as possible. See the Cancellation Policy.

Contact us immediately. Changes are possible only before dispatch.

[Yes, on selected pin codes / No, TO BE CONFIRMED.] See the COD Policy.

Wait for the automatic reversal, and contact us with your transaction ID if it does not arrive.

Email houseofadhyatma@gmail.com or contact [phone number] during [working hours].

Use the tracking link sent after dispatch, or visit our Track Your Order page.

Orders are processed within [number] working days, and delivery usually takes [number] working days after dispatch. Timelines may vary by location. See the Shipping Policy.

Not currently. We ship within India only.

Returns are accepted in eligible cases within [return window]. See the Return & Refund Policy.

Contact us within [time] with photos and an unboxing video where possible, and your order number.

Email us with your order number and photos. We will review and arrange a replacement or refund where eligible.

Approved refunds go to your original payment method (prepaid orders) or by bank/UPI transfer (COD orders). Timelines are in our Return & Refund Policy.

Your order number, the product name, the reason, clear photos, and where required an unboxing video.

Keep it dry and away from perfume, chemicals and prolonged water exposure. Wipe with a soft dry cloth. Occasional light oiling is a common practice.

Remove before bathing, swimming, exercise or applying cosmetics. Store separately to avoid scratches and clean with a soft, dry cloth.

Store in a clean, dry pouch. Avoid pulling on the thread and keep away from moisture and strong perfumes. Silver-capped malas should be kept dry.

Some products may come with a certificate, as stated on the product page. Not all products are certified. See our Authenticity Policy.

They are close, but natural materials and screen settings can cause slight differences.

Many customers wear them daily, though natural materials can wear over time. Follow the care guidance and remove them during activities that may damage them.

Yes, many customers buy them as gifts. If you need help choosing, contact support.

No. We do not guarantee any specific outcome. See the Spiritual Product Disclaimer.

No. They are not medical treatments and do not replace professional medical advice.