Grievance Redressal
We are committed to addressing your concerns promptly, fairly, and transparently.
If you are unhappy with a product, service, or how your initial complaint was handled, please tell us. We value your feedback and will work to make it right.
Step 1: Contact Support
As a first step, please reach out to our general customer support team. They are equipped to handle the vast majority of concerns.
- Email: houseofadhyatma@gmail.com
- Phone: [phone number]
Step 2: Grievance Officer
If your issue remains unresolved after contacting support, you may escalate the matter by writing directly to our appointed Grievance Officer.
Grievance Officer Details
Name: [Grievance Officer name]
Designation: [designation]
Email: [grievance email]
Address: [business address]
Working Hours: [days and hours]
Resolution Timelines
We will acknowledge complaints within [timeframe] and aim to resolve them within [timeframe].
[Statutory grievance-officer requirements and timelines under applicable Indian e-commerce and consumer-protection rules: TO BE CONFIRMED BY LEGAL/COMPLIANCE TEAM]